1. Who We Are

This website belongs to The Tavistock Institute of Human Relations (“TIHR”, “The Tavistock Institute”, “us”, “we” or “our”.  This privacy policy explains how the TIHR uses personal information we collect via our website and what cookies we use.

The Tavistock Institute of Human Relations is a company limited by guarantee registered in England and Wales with company number 442517and charity number 209706. Registered office: 30 Tabernacle Street, London EC2 A4UE.

Our websites include:

You can visit these websites without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity – see our ‘Cookie policy’ for detailed information).

If you do submit personal information by completing a web form registration/ mailing list sign up, for example, you can be assured that we will use your personal information only to support your continuing relationship with TIHR.

We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit our websites.

2. What kind of information do we collect?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect a variety of information about visitors to our websites. This personal data falls into different categories:

  • Identity data includes title, first name, last name. If you interact with us through social media, this may include your social media username.
  • Contact data includes billing address (for online payment), email address and telephone numbers.
  • Transaction Data includes details about orders you have made on our websites. We use a third-party service (SagePay) for payment processing (e.g. payment processor/ gateway). We do not store or collect your payment card details.
  • Profile data includes purchases or orders made by you, preferences, feedback and survey responses, as well as any profile data which we have added (for example, using analytics).
  • Tracking data includes information we or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels, and mobile identifiers.
  • Marketing and communications data includes your preferences in receiving newsletters and marketing from us and your communication preferences, it also includes any comments that you might leave on our websites.

What this means

This means if you register or sign up for events, newsletters or publications on the site, we may ask you for personal information such as your name, email address, phone number, occupation and other contact details.

We may also ask you for feedback about TIHR or to complete surveys. We may record your activity and preferences when visiting the sites (see “Cookies”, below). If you post comments on our websites, any personal information you agree to provide will be displayed publicly on the website along with your comments. Also, your IP address and browser user agent string is recorded to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you use our online payment facility to place an order for products or services on our website, we will ask for your name (including business name), address, contact details (including telephone number and email address). We use third-party service (SagePay) for payment processing (e.g. payment processor/ gateway). We will not store or collect your payment card details. That information is provided directly to our third-party payment processor (SagePay) whose use of your personal information is governed by their Privacy Policy (www.sagepay.co.uk/policies). We will remove any personal contact information relating to your online order from our website after 90 days.

Non-personal Identifying Information

We may also collect non-personally identifying information about your visit to our websites based on your browsing activities. We use Google Analytics to do this, you can read their Privacy Policy here. This information may include the pages you browse and services viewed or purchased, and your IP address, for example. To find out how to opt out of analytics tracking see here. This helps us to better manage and develop our sites, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


From time to time, if you consented accordingly, we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail.

If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

3. What do we do with the information we collect?

We will use your personal information to operate the website, to send you newsletters, publications and other information about TIHR, our partners and activities, and to process applications and orders you make via the websites (if you have consented to this). We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. We may also use your information to carry out analysis and research to improve our publications, events and activities, to prevent and detect fraud and abuse, and to protect other users.

We use third-party platforms and processors to deliver newsletters (Campaign Monitor), process applications (Google Forms), event registrations (Eventbrite), process payments (SagePay), process surveys (Survey Monkey), and process any request to update your data contact preferences. In using these third parties we are pursuing our legitimate interest to use third-party technology to achieve greater efficiency within our organisation. To balance our interests against yours, we have taken steps to ensure these third parties maintain appropriate technical and organisational measures to keep your personal information secure.

We’ll never share or sell your information to other organisations for marketing, market research or commercial purposes. We do however use our cookies to gather information about how people use our website using analytics. See information about ‘Cookies’ below.

Social media, blogs, reviews

Any social media posts or comments you send to us (on the TIHR Facebook page, for instance) will be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public. Other people, not us, control these platforms. We are not responsible for this kind of sharing. We recommend you review the terms and conditions and privacy policies of the social media platforms you use. That way, you will understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.

Any blog, review or other posts or comments you make about us, our products and services on any of our blogs, reviews or user community services will be shared with all other members of that service and the public at large. Any comments you make on these services and on social media, in general, must be not offensive, insulting or defamatory. You are responsible for ensuring that any comments you make comply with any relevant policy on acceptable use of those services.

4. How long will we keep your information for?

Personal information that you have submitted via our websites will only be kept for as long as is necessary to fulfil the purpose for which you gave us the information and we will securely delete information when it is no longer needed for that purpose.

Posts and comments: any information that you post on our websites shall only be kept and displayed for such time as the subject matter to which is relates is publicly displayed.

We store analytics records for 38 months.

How to unsubscribe our mailing lists:

If you no longer want to receive communication from us, please click the unsubscribe link on any email from us or, where available, change the preferences on your account.

If you have consented to receive details of services, events and training you can contact us at any time to have your details removed from lists used by us for any or all of those purposes. You can do this either by emailing us at dpo@tavinstitute.org or clicking the link on any email from us to unsubscribe or update your preferences.

5. Access to your Information

You can write to us at any time to obtain details of the personal information we may hold about you. Please write to dpo@tavinstitute.org or Data Protection Officer, The Tavistock Institute of Human Relations, 30 Tabernacle Street, London EC2 A4UE.

Please quote your name and email address. We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data). We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

If our information is incorrect or out of date, please provide us with information to update it. If you want us to delete, restrict or stop using any information we hold about you, please explain the reasons why you are asking this. If you are unhappy with how we are using your information, again please explain to us the reasons and we will investigate the matter.

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

6. Changes to the privacy policy

The General Data Protection Regulation is new and the ICO is still issuing new bits of guidance about how businesses should follow it. We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

7. Cookies

All our websites use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site or by clicking ‘I accept’, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. We collect information through cookies to ensure the content of the website and the website pathways work as effectively as possible. Read more about our Cookie Policy.